30bet Privacy Policy

30bet collects personal data from you in several ways: directly when you register an account or interact with our services, automatically when you use the platform, and from third parties where required for identity verification or fraud prevention. The categories of personal data we collect are described below.

1.1 Account Registration Data

When you create a 30bet account, we collect the following information:

• Full legal name as it appears on your official identity document
• Date of birth (required to verify that you are 18 years of age or older)
• Email address
• Mobile phone number
• Residential address including city, district, and postcode
• Username and encrypted password
• Preferred currency (Bangladeshi Taka, BDT)

1.2 Identity Verification (KYC) Documents

To comply with anti-money laundering obligations and responsible gaming requirements, we may request one or more of the following documents before approving withdrawal requests or at any other time at our discretion:

• Government-issued photo identity document (National ID card, passport, or driver's licence)
• Proof of residential address dated within the last three months (utility bill, bank statement, or government letter)
• Proof of ownership of the payment method used for deposits (for example, a screenshot of your bKash or Nagad account registered in your name)

1.3 Financial Transaction Data

We record all financial transactions conducted on your account, including deposit amounts and timestamps, withdrawal requests and processing status, payment method identifiers (such as a partially masked bKash mobile number or Nagad wallet reference), and bonus credits and wagering activity. We do not store full card numbers or full mobile banking PINs on our systems.

1.4 Technical and Usage Data

When you access the 30bet platform, our servers automatically collect certain technical information, including your IP address, browser type and version, operating system, device type, screen resolution, referring URL, pages visited on the platform, session duration, and in-game activity logs. This data is used for security monitoring, fraud prevention, platform optimisation, and analytical purposes.

1.5 Communications Data

We retain records of all communications between you and the 30bet support team, including live chat transcripts, email correspondence, and any other written communications. These records are kept to resolve disputes, improve service quality, and maintain an audit trail of customer interactions.

30bet processes your personal data only where we have a lawful basis for doing so. The principal lawful bases we rely upon are: performance of a contract (operating your account and delivering the platform services you have requested), compliance with legal obligations (anti-money laundering, age verification, responsible gaming duties), legitimate interests (fraud prevention, platform security, and analytics), and consent (marketing communications).

2.1 Service Delivery

We use your registration data and financial transaction data to create and maintain your account, process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported Bangladeshi payment methods, award and track bonuses, provide access to the game lobby and sportsbook, and deliver customer support in English around the clock.

2.2 Identity Verification and Fraud Prevention

We use identity documents and technical data — including IP address, device fingerprint, and login pattern analysis — to verify your identity, detect and prevent duplicate account registrations, identify potentially fraudulent or suspicious activity, monitor for signs of underage gambling, and comply with our anti-money laundering obligations. Where suspicious activity is detected, your account may be suspended pending investigation.

2.3 Responsible Gaming

30bet uses your gameplay behavioural data — including bet frequency, session duration, deposit velocity, and loss patterns — to identify players who may be exhibiting signs of problem gambling. Where such patterns are identified, 30bet may reach out proactively to offer responsible gaming tools including deposit limits, session reminders, cooling-off periods, and self-exclusion. This use of data reflects our commitment to player welfare and is a core component of responsible gaming practice.

2.4 Marketing Communications

Where you have given explicit consent, we may use your email address and mobile number to send promotional offers, bonus notifications, tournament announcements, and news relevant to the Bangladesh market — including BPL cricket season promotions, Eid special offers, and Pohela Boishakh bonuses. You may withdraw your marketing consent at any time. Withdrawal of marketing consent does not affect the processing of your data for service delivery purposes.

2.5 Platform Analytics and Improvement

We analyse aggregated, anonymised usage data to understand how players interact with the platform, which game categories are most popular, how navigation flows perform, and where technical issues arise. This analysis is used solely to improve the platform experience. Where possible, analytics are performed on data that has been stripped of personally identifying attributes.

30bet does not sell, rent, or otherwise commercially disclose your personal data to third parties. We share your data only in the specific, limited circumstances described in this section.

3.1 Service Providers

We engage trusted third-party service providers who process personal data on our behalf and solely under our instruction. These include payment processing partners (bKash, Nagad, Rocket, Upay, and banking partners including Dutch-Bangla Bank and City Bank), identity verification and KYC service providers, cloud infrastructure and hosting providers, customer support platform operators, and fraud detection and security service providers. All service providers are contractually required to maintain the confidentiality of your data, to process it only for the purposes we specify, and to implement appropriate technical and organisational security measures.

3.2 Game Studio Providers

When you play games provided by third-party studios such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, or NetEnt, limited session and gameplay data may be transmitted to those providers as part of the technical operation of the game. Game providers receive only the data necessary to run the game session and are contractually prohibited from using that data for any independent purpose.

3.3 Legal and Regulatory Disclosure

30bet may be required to disclose your personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required by applicable law or by a valid legal order. In such cases, 30bet will disclose only the minimum information required to satisfy the legal obligation and will, where legally permissible, notify you of the disclosure.

3.4 Business Transfers

In the event that 30bet undergoes a merger, acquisition, restructuring, or sale of all or substantially all of its assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material change to this Privacy Policy that results from it.

The 30bet platform uses cookies and similar tracking technologies to ensure the platform functions correctly, to maintain your session security, and to gather anonymised analytics about platform usage. This section explains what cookies we use and why.

4.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits, to maintain session state, and to remember your preferences. Cookies cannot execute code, cannot carry viruses, and cannot access other data stored on your device.

4.2 Types of Cookies We Use

• Strictly Necessary Cookies: These are essential to the operation of the platform. They manage your login session, maintain your authentication state, prevent cross-site request forgery, and ensure that your account data is correctly loaded. These cookies cannot be disabled without rendering the platform non-functional.
• Functional Cookies: These remember your preferences, such as your selected language and display settings, so you do not need to re-enter them on each visit.
• Analytical Cookies: We use anonymised analytics cookies to understand aggregate platform usage patterns. These cookies do not identify you personally. The data collected is used solely to improve platform performance and user experience.
• Security Cookies: These support our fraud detection systems by helping to identify devices associated with suspicious login patterns or multiple account attempts.

4.3 Managing Cookies

You may manage cookie preferences through your browser settings. Most modern browsers allow you to view, block, or delete cookies. Please note that blocking strictly necessary cookies will impair the functionality of the 30bet platform and may prevent you from logging in or completing transactions. Instructions for managing cookies in common browsers are available in each browser's help documentation.

4.4 No Third-Party Advertising Cookies

30bet does not place any third-party advertising cookies, cross-site tracking pixels, or social media tracking tags on the platform. You will not be tracked across other websites based on your activity on the 30bet platform.

30bet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal obligations, to resolve disputes, and to enforce our agreements. The specific retention periods applicable to each data category are set out below.

5.1 Active Accounts

While your account is active, 30bet retains all data associated with your account — including registration data, KYC documents, transaction records, gameplay logs, and support communications — for the lifetime of the account and for a minimum period of five years following account closure. This retention period is required to comply with anti-money laundering regulations and to support the resolution of any disputes or legal claims that may arise after account closure.

5.2 Closed and Dormant Accounts

Following account closure, whether initiated by the player or by 30bet, your personal data is retained for a minimum of five years. After this period, data that is no longer required for legal or dispute-resolution purposes is securely deleted or anonymised in accordance with our data destruction procedures. Transaction financial records may be retained for a longer period where required by applicable financial regulations.

5.3 Marketing Data

If you have subscribed to marketing communications, your marketing preferences and contact details are retained for as long as your account is active. Upon withdrawal of marketing consent or account closure, marketing data is removed from our active mailing systems within 30 days. Anonymised records of consent and withdrawal may be retained as required for compliance purposes.

5.4 Support Communications

Customer support communications are retained for a period of three years from the date of the interaction. After this period, support records are deleted unless they relate to an open dispute or legal matter, in which case they are retained until the matter is fully resolved.

30bet implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. While no online platform can guarantee absolute security, 30bet maintains security standards consistent with industry best practice for the online gaming sector.

6.1 Technical Safeguards

• All data in transit between your device and our servers is encrypted using TLS 1.2 or higher (SSL).
• Passwords are stored using strong one-way cryptographic hashing and are never stored in plain text.
• Access to personal data within our systems is restricted to authorised personnel on a strict need-to-know basis.
• Our infrastructure is protected by firewalls, intrusion detection systems, and continuous security monitoring.
• Regular vulnerability assessments and penetration testing are conducted on the platform.
• Database-level encryption is applied to sensitive data fields including identity document references and payment method identifiers.

6.2 Organisational Safeguards

• All employees and contractors with access to personal data are subject to confidentiality obligations and receive data protection training.
• Access rights to personal data systems are reviewed and updated regularly as staff roles change.
• 30bet maintains an incident response procedure for data security events, including a defined process for notifying affected players and relevant authorities where a reportable breach occurs.

6.3 Your Role in Security

You also play an important role in keeping your data secure. You should use a strong, unique password for your 30bet account that you do not use for any other online service. You should never share your login credentials with any other person. If you suspect that your account has been accessed without your authorisation, you must notify the 30bet support team immediately so that appropriate action can be taken.

30bet respects your rights in relation to your personal data. The following rights are available to all 30bet account holders. To exercise any of these rights, please contact the 24/7 support team. Requests are processed at no charge and within a reasonable timeframe. We may need to verify your identity before processing your request.

7.1 Marketing Opt-Out

You may withdraw your consent to receive marketing communications from 30bet at any time by updating your communication preferences in your account settings dashboard, or by contacting the support team directly. Once you have opted out, your details will be removed from active marketing lists within 30 days. Please note that withdrawing marketing consent does not affect the lawfulness of any marketing communications sent prior to withdrawal, and does not affect the processing of your data for service delivery, legal compliance, or fraud prevention purposes.

7.2 How to Exercise Your Rights

To submit a data rights request, please contact the 30bet support team via live chat from within your account. You will be asked to verify your identity before your request is processed. We aim to acknowledge all requests within 3 business days and to complete them within 30 days. Where a request is complex or voluminous, we may extend this period by a further 30 days, in which case you will be notified of the extension and the reason for it.

30bet's data protection contact email is: [email protected]

30bet reviews this Privacy Policy periodically and may update it from time to time to reflect changes in our data processing practices, changes in applicable law, or improvements to our services. When we make material changes to this policy, we will notify you by posting a prominent notice on the platform and, where appropriate, by sending a notification to the email address registered on your account.

The effective date at the top of this policy indicates when the current version came into force. Your continued use of the 30bet platform after the effective date of any revised policy constitutes your acceptance of the changes. If you do not agree with the revised policy, you should discontinue use of the platform and contact the support team to close your account.

8.1 Previous Versions

Previous versions of this Privacy Policy are archived and are available upon request by contacting the 30bet support team. If you have a specific question about how your data was processed under a prior version of this policy, the support team will be happy to assist.

8.2 Contact and Complaints

If you have any questions, concerns, or complaints about the way in which 30bet processes your personal data, please contact the support team in the first instance. We take all privacy concerns seriously and will endeavour to resolve your query promptly and transparently. Where you remain unsatisfied with our response, you have the right to escalate your complaint to the appropriate data protection authority or regulatory body in your jurisdiction.