Responsible Gaming at 30bet

30bet operates exclusively for adults. You must be 18 years of age or older to register an account, make a deposit, place a bet, or participate in any game or promotion offered on the platform. This requirement is absolute and applies to all players in Bangladesh without exception.

1.1 Age Verification at Registration

All new accounts are subject to age verification as part of the standard Know Your Customer (KYC) process. You will be required to submit a valid government-issued identity document — such as your National ID card, passport, or driver's licence — that confirms your date of birth. Accounts where age cannot be confirmed to our satisfaction will have deposit and withdrawal functionality suspended until verification is completed.

1.2 Underage Gambling is Strictly Prohibited

Any account found to have been created by or on behalf of a person under the age of 18 will be closed immediately. Any funds deposited to such an account will be refunded to the original payment source after deduction of any bonuses claimed. 30bet reserves the right to investigate any account where underage access is suspected and to take all necessary action to prevent it.

1.3 Parental Controls

30bet strongly recommends that parents and guardians make use of internet filtering and parental control software to prevent minors from accessing gambling websites. These tools can be applied at the device, network, or browser level and provide an additional layer of protection beyond the platform's own age-verification measures. Several free options are available from reputable providers for Android, iOS, and desktop operating systems.

Problem gambling develops gradually and can be difficult to recognise from the inside. Understanding the warning signs is the first step toward addressing the issue. The signs listed below do not constitute a clinical diagnosis, but if several apply to you or someone you know, it may be time to seek support.

If you recognise three or more of these signs in your own behaviour, we strongly encourage you to use the self-assessment tool below and to reach out to the 30bet support team or an independent support organisation. Acknowledging the problem early significantly improves outcomes.

The following questions are designed to help you reflect honestly on your gambling behaviour. Read each question and consider whether it applies to you over the past 12 months. There are no right or wrong answers — this tool is for your benefit alone.

30bet provides a comprehensive suite of free, player-controlled responsible gaming tools. All tools can be activated instantly through your account settings dashboard or by contacting the 24/7 support team via live chat. Restrictions take effect immediately upon activation.

Managing the money you spend on gambling is the single most effective way to ensure that your activity stays within safe boundaries. 30bet's deposit and loss limit tools give you direct, real-time control over how much money flows into your account and how much you can lose within any given period.

5.1 How Deposit Limits Work

A deposit limit is a hard cap on the total amount you can deposit into your 30bet account within a defined rolling period. You choose the period — daily (24 hours), weekly (7 days), or monthly (30 days) — and the maximum amount in Bangladeshi Taka (BDT). Once the cumulative deposits within the period reach the limit, the system will decline any further deposit requests until the period resets.

You can set, reduce, or increase your deposit limit at any time through the Responsible Gaming section of your account settings. Reductions are applied immediately. For increases, a mandatory 72-hour cooling-off period applies between the request and the activation of the new, higher limit. This delay is intentional — it gives you time to reconsider a decision to increase your spending cap.

5.2 How Loss Limits Work

A loss limit caps the net amount you can lose — across all games, sports betting, and casino activity — within your chosen period. The calculation is based on net losses only: if you win ৳5,000 and later lose ৳8,000 in the same period, only ৳3,000 counts against your loss limit. Once the limit is reached, your account is locked for further wagering until the period expires, regardless of your account balance.

5.3 Why We Recommend Setting Limits Before You Play

Research consistently shows that players who establish firm financial limits before beginning a session are significantly less likely to develop problematic gambling habits. 30bet strongly encourages all new players to set deposit and loss limits as part of the account setup process. Limits can always be reduced at any time but require a review period to increase — a deliberate design choice that prioritises your wellbeing over short-term revenue.

Self-exclusion is the most comprehensive responsible gaming tool available on the 30bet platform. It is designed for players who recognise that they need a significant break from gambling and want that break to be enforced automatically, without relying on willpower alone.

6.1 Available Self-Exclusion Periods

• 30 days — a short-term break to reset perspective
• 90 days — a medium-term exclusion for players experiencing recurrent issues
• 6 months — a longer period for players who need sustained distance from gambling
• 1 year — suitable for players who have recognised a serious problem and need extended time away
• 5 years — a long-term exclusion for players who need an extended period of recovery
• Permanent exclusion — an irreversible, lifetime closure of your 30bet account

6.2 What Happens During Self-Exclusion

Once self-exclusion is activated, your account is immediately suspended. You will be logged out and will not be able to log back in for the duration of the exclusion period. All pending deposits will be returned to your payment method. Any balance remaining in your account at the time of exclusion will be processed for withdrawal to your registered bKash, Nagad, or bank account. You will be removed from all marketing lists immediately.

6.3 Can Self-Exclusion Be Reversed?

Self-exclusion periods cannot be shortened or cancelled. If you have chosen a fixed-term exclusion (30 days to 5 years), your account will be eligible for reactivation only after the full period has elapsed, and only after you have submitted a formal reactivation request to the support team along with confirmation that you have read and understood the responsible gaming resources on this page. Permanent exclusions are final and cannot be reversed under any circumstances.

6.4 Cooling-Off Period vs. Self-Exclusion

A cooling-off period (24 hours to 30 days) is a shorter, lighter-touch tool — useful when you simply want a brief pause. Self-exclusion is a longer, more robust measure for players who feel their gambling is out of control. Both are valid tools, and there is no stigma attached to using either. If you are unsure which is right for your situation, contact the support team and a trained advisor will help you choose.

30bet's responsible gaming obligations extend beyond individual players. We are committed to identifying and protecting players who may be in a vulnerable situation — whether due to age, mental health, financial stress, or other circumstances.

7.1 Proactive Monitoring

30bet uses automated systems to monitor player activity for behavioural patterns that may indicate problem gambling. These include rapid increases in deposit frequency, unusually long sessions, repeated deposits immediately after losses, and a shift toward higher-variance games during periods of accumulated losses. Where such patterns are detected, a member of the 30bet player welfare team may reach out via live chat or email to check in and offer responsible gaming resources — not to sell a promotion, but genuinely to ask if you are okay.

7.2 Account Restrictions for At-Risk Players

In cases where 30bet identifies a player who appears to be in distress or acting in a manner inconsistent with responsible gambling, the platform reserves the right to apply account restrictions proactively — including temporary suspension of deposit functionality, enforced cooling-off periods, or a mandatory verification review — even without a player request. These interventions are never punitive; they are protective measures taken in the player's best interest.

7.3 Responsible Gaming for Bangladeshi Players

30bet is acutely aware of the social and economic context in which many of our players in Bangladesh are gambling. We recognise that financial pressures can make gambling appear as a potential solution to money problems — a perception that is almost always harmful. 30bet explicitly discourages gambling as a method of earning income, recovering debts, or solving financial difficulties. The platform is an entertainment service, and players should approach it with the same mindset as any other leisure expense.

7.4 Advice for Friends and Family

If you are concerned about the gambling behaviour of someone close to you, there are constructive steps you can take. Begin by having an open, non-judgmental conversation about what you have observed. Avoid ultimatums or expressions of anger, which can cause a person with a gambling problem to become defensive and less likely to seek help. Encourage them to speak with the 30bet support team or contact an independent support organisation. Your own emotional wellbeing matters too — if supporting someone with a gambling problem is affecting you, please seek support for yourself as well.

Recognising that gambling has become a problem and deciding to seek help is a significant and courageous step. You do not have to face it alone. The 30bet support team is your first point of contact, and we are prepared to assist you in accessing the right resources for your situation.

8.1 Contact the 30bet Support Team

The fastest way to access responsible gaming support on the 30bet platform is through the 24/7 live chat feature available from within your account. When you reach out with a responsible gaming concern, you will be connected with a trained member of the player welfare team — not a general customer service agent. You can also reach the team by email at [email protected]. All responsible gaming communications are handled with complete confidentiality.

8.2 What the Support Team Can Do

• Immediately activate any responsible gaming tool on your account — deposit limits, loss limits, session limits, cooling-off periods, or self-exclusion — if you prefer not to do it yourself
• Process a withdrawal of your remaining account balance during a self-exclusion
• Explain all available options in plain English without pressure or judgement
• Provide information about external support resources relevant to the Bangladesh market
• Follow up with you after a cooling-off period if you have requested a welfare check

8.3 Talking to Someone You Trust

Sometimes the most important step is simply telling someone you trust what you are going through. A family member, a close friend, a religious advisor, or a community elder can provide emotional support that is just as valuable as formal counselling. In Bangladesh, family networks and community support structures are often the first line of help — do not underestimate them. If speaking to someone in your personal life feels too difficult right now, the 30bet support team is here to listen.